1. Collection of your personal information
Mega Residential will collect and hold your personal information in a fair and lawful manner, and not in an unreasonably intrusive way. Where it is reasonably practical to do so, we will collect your personal information directly from you. However, in certain cases, we may collect personal information from third parties, including from publicly available sources. Mega Residential collects personal information and non-personal information including aggregate information.
We may collect the personal information you directly give us through some of the following means: a) when you contact us on our Website or via email to make an enquiry; b) while conducting customer satisfaction and market research surveys; c) when administering any of our services; and d) as otherwise required to manage Mega Residential business.
We may collect personal information automatically through some of the following means: we may collect information about how you use our Website to assist us to provide you with more tailored services and to enable us to develop and improve our services; we may collect information from the networks that you use to access our Website to help us develop and secure our services; and we may use ‘cookies’ to store and sometimes track information about you, but only on an anonymous basis.
2. Types of personal information we collect
The type of personal information we may collect can include (but is not limited to) your name, email address and phone number. We usually obtain personal information directly from our customers and from maintaining records of information provided in the course of ongoing customer service. We may also obtain information from other sources, including our customer’s advisors and from financiers. Where you do not wish to provide us with your personal information, we may not be able to provide you with requested goods or services. We may collect personal information by other means from time to time, for example, through market research, surveys or special offers, to enable us to improve our service or consider the wider needs of our customers or potential customers.
3. Our purposes for handling your personal information
4. Disclosure of personal information
For more information please read – “How Google uses data when you use our partners’ sites or apps”.
5. Protection of Information
Mega Residential maintains appropriate physical, procedural and technical security for its offices and information storage facilities so as to prevent any loss, misuse, unauthorised access, disclosure, or modification of personal information. This also applies to the disposal of personal information.
6. Overseas transfers of personal information
As the internet is a global environment, using the internet to collect and process personal information necessarily involves the transmission of that information worldwide. We may disclose your personal information to companies that are associated with us overseas, including to China and the United States. Accessing and correcting your personal information You may contact our Privacy Officer to request access to the personal information that we hold about you and/or to make corrections to that information, at any time. On the rare occasions when we refuse access, we will provide you with a written notice stating our reasons for refusing access. We may seek to recover from you reasonable costs incurred for providing you with access to any of the personal information about you held by us. Mega Residential is not obliged to correct any of your personal information if it does not agree that it requires correction and may refuse to do so. If Mega Residential refuses a correction request, we will provide you with a written notice stating our reasons for refusing.
7. Direct marketing
We may use your personal information, including your contact details, to provide you with information about products and services, including those of third parties, which we consider may be of interest to you. We may also provide your details to other organisations for specific marketing purposes. You may opt out at any time if you no longer wish to receive marketing information. In order to do so, simply send us an email to firstname.lastname@example.org requesting that we no longer send marketing materials to you or disclose your information to other organisations for marketing purposes. You can also make this request by “unsubscribing” from email marketing messages.
8. Resolving personal information concerns
Mega Residential 10 Ponting Street, Williamstown 3016 Telephone: 03 9391 3488
Once a complaint has been lodged, we will respond to you as soon as possible.